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Shipping & Returns


All Root Tribez products are shipped using U.S.P.S.  The refrigerated perishable products are shipped Priority Mail Express or Priority Mail.  All other perishable and non-perishable products have Priority Mail Express, Priority Mail and First-Class Mail shipping options.  International delivery times vary due to customs.

Priority Mail Express: Overnight

Priority Mail: 1 - 3 Business Days

First-Class Mail: 3 - 5 Business Days

Return & Exchange Policy

We have a zero return/refund policy on all food based products. However we will work with each customer individually to ensure they are 100% satisfied with their purchase.

Most unopened non-perishable items sold by Root Tribez in new condition and returned within 14 days will be considered for a refund or exchange. Some items sold by a Root Tribez have a modified return policy noted on the receipt, packing slip, Root Tribez policy board (refund exceptions), or in the item department. Items that are opened or damaged and/or do not have a receipt may be denied a refund or exchange.

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